Company Information:

Company Name: JPB Blinds & Shutters

Contact Information:

Phone: 02393 876200 Mob: 07850715757

Email: charley@jpb-blinds.co.uk, jamie@jpb-blinds.co.uk

JPB Blinds & Shutters specialises in providing high-quality, bespoke blinds and shutters for residential and commercial properties. We pride ourselves on delivering made-to-measure solutions that are tailored to meet our customers’ unique requirements, ensuring that every product is a perfect fit. Our professional team offers a complete service, from expert measurement and design to installation and aftercare.

Services Provided:

  • Supply: We supply a wide range of high-quality, made-to-measure blinds and shutters sourced from trusted suppliers.
  • Installation: Our skilled installers ensure precise fitting and great results, making sure your blinds or shutters function optimally.
  • Repairs: Should any issues arise with the blinds or shutters post-installation, we provide repair services. In the case of faulty products, we will work with the supplier to arrange for replacements or remakes as necessary.

Order and Payment

Customers can request a quote through one of the following methods:

  • In-person consultations
  • Online (via email or website)
  • Phone
  • Social media (via direct message on platforms such as Facebook or Instagram)

After the initial request, Jamie will schedule a visit to provide a free, no-obligation quote. Following this visit, customers will receive an official quote via email, where they can choose to accept or decline the offer. If they wish to proceed, an official invoice will be sent for payment.

Pricing

All quotes provided will include a breakdown of the costs for the bespoke blinds or shutters, as well as any applicable surcharges (such as delivery or additional customization). Pricing is subject to change based on the specifics of the order and customer requirements.

Payment Terms

  • Deposit: A 50% deposit is required on all orders as the blinds and shutters are made to measure and bespoke.
  • Payment Methods: Payments can be made via bank transfer or card payment. Please note, a charge will be applied if you choose to pay via credit card.
  • Final Payment: The final payment is due upon completion of the installation, and before the installer leaves the property. The customer must confirm they are happy with the blinds or shutters.
  • Lead Times: Jamie will provide an estimated lead time for delivery and installation based on current shipping and production schedules. However, please be aware that these times are estimates and can vary due to factors such as shipping delays or supplier issues. JPB Blinds & Shutters cannot be held liable for any changes to the lead time.

By choosing to pay via credit card, you agree to the following terms and conditions:

  1. Transaction Fees
  • A small fee of 1.69% will apply to all in-person credit card transactions.
  • A fee of 2.5% will apply to all card-not-present payments (e.g., over the phone or online transactions).
  1. Payment Processor
  • Payments will be processed securely using our SumUp card machine.
  1. Acknowledgment
  • By proceeding with a credit card payment, you acknowledge and accept the applicable fees as outlined above.
  1. Fee Transparency
  • These fees reflect costs associated with processing credit card payments and will be added to your total invoice.

Appointment and Rescheduling

Once your appointment is booked, Jamie will arrive at the scheduled time and date to carry out the installation or measurements. However, please be aware that unforeseen circumstances such as traffic, accidents, or other delays may affect Jamie’s punctuality. In such cases, Jamie will do his best to notify you as soon as possible.

If the delay is significant or circumstances require it, Jamie may need to reschedule the appointment. Any changes to the appointment time will be communicated promptly, and we appreciate your understanding and flexibility in these situations.

Manufacturing Standards

All blinds and shutters supplied by JPB Blinds & Shutters are custom-manufactured to meet high-quality standards. However, due to the nature of manufacturing processes, slight imperfections may occur. These minor imperfections are considered normal and do not affect the functionality or durability of the product.

Installation and Inspection

Jamie will address any issues caused by installation or factory errors on the day of fitting. The customer will have the opportunity to inspect the blinds or shutters at the time of installation to ensure satisfaction.

Post-Installation Liability

Once the customer has approved the installation and Jamie has left the property, JPB Blinds & Shutters will not be held liable for any damage, alterations, or issues that arise after this point.

Addressing Problems

If an issue arises after installation that requires attention, it will be logged into our live working diary and scheduled for resolution at the earliest available opportunity.

Warranty

If the blinds or shutters are within the warranty period and develop a problem, please contact us directly. We will ensure the issue is resolved as quickly as possible.

Our warranty does not cover any damage resulting from moisture or water exposure. While our shutters are crafted to withstand normal environmental conditions, prolonged exposure to moisture, such as in humid, condensation, or wet environments, may compromise their integrity and performance. To ensure the longevity of our products, we recommend avoiding excessive moisture and promptly addressing any water-related incidents. This exclusion from our warranty is in line with industry standards and is meant to encourage the responsible use and maintenance of our plantation shutters. Any warranty claim will be inspected using a moisture meter. Only if the results indicate a normal moisture level, will the claim be authorised. Please contact us regarding moisture levels in each of our products. This condition is excluded from our waterproof product range.

Working Hours

Our working hours are Monday to Friday, 9:00 AM to 6:00 PM. We do not work weekends, and calls will only be answered during these hours.

If you call outside of these hours, please feel free to leave a message, and either Jamie or Charley will get back to you as soon as possible.

Customer Responsibility

It is the customer’s responsibility to handle the blinds and shutters with care and ensure they are properly maintained following installation. Regular cleaning and care are necessary to prolong the life of the products and ensure optimal performance.

If the blinds or shutters are damaged by the customer (e.g., due to improper use or handling), it is the customer’s responsibility, and there will be a charge for any necessary repairs.

The customer is responsible for providing clear access for installation and ensuring there are no delays due to access issues. Any delays caused by access issues may incur additional charges.

Additional Charges for Out-of-Hours Work

Please note that any work requested to be carried out on weekends, public holidays, or before 9:00 AM or after 6:00 PM on weekdays will incur an additional fee. The surcharge will be specified in advance and agreed upon before scheduling the work.

If you require services outside of these standard hours or on public holidays, please contact us, and we will provide a detailed quote, including any applicable extra charges.

Booking Confirmation

Please note that our booking system is live, and the date and time we send you may no longer be available if not confirmed promptly. To secure your preferred appointment, please confirm as soon as possible. If the proposed time is unavailable, we will offer you alternative options.

Blinds Supply, Liability, and Refund Policy

Please note that all of our blinds are made to measure and bespoke, sourced from our suppliers. As such, JPB Blinds cannot be held liable for any issues with the blinds upon delivery. If there is an issue with the blinds, Jamie will contact the supplier directly, and they will arrange for remakes to fix the problem. The supplier does not offer refunds due to the bespoke, made-to-measure nature of the blinds.

There will be no refund for labor costs once work has been completed. If you require repairs, we will assess the issue and, where applicable, charge for labor to fix the problem.

As all our blinds and shutters are made to measure and bespoke, we cannot accept cancellations or offer refunds once an order has been placed. Any issues with the product will be handled by the supplier, and we will work with them to arrange remakes or replacements as necessary.

Resolution Process

In the event of a dispute, customers are encouraged to first reach out to JPB Blinds & Shutters by emailing charley@jpb-blinds.co.uk. All disputes will be addressed promptly, and we will make every effort to resolve the issue amicably.

Measurements and Additional Work

Once Jamie has measured your windows and area for blinds or shutters, it is the customer’s responsibility to ensure that no changes or additional work are done that affect the original measurements taken. If any alterations or additional work are carried out that impact the initial measurements, the customer will be responsible for the additional costs.

This may include:

  • Additional time for Jamie to remeasure and adjust the order.
  • In some cases, the changes may result in the blinds or shutters not being able to be fitted at all, in which case a new order may need to be placed.

Any additional charges for time spent remeasuring or adjusting the order will be communicated before proceeding, and payment for these adjustments will be required.

Damage During Installation

While every effort is made to ensure that no damage occurs during the installation of blinds or shutters, there may be instances where minor damage, such as scratched paint or blown plaster, occurs as a result of the fitting process.

In such cases, JPB Blinds & Shutters will take responsibility for the damage and arrange for a professional to fix the issue. The cost of repairs will be covered by JPB Blinds & Shutters.

We strive to ensure a seamless and damage-free installation, but should any issues arise, we will address them promptly and professionally to ensure your satisfaction.

Fitter Availability and Delays

As a small business, we have one fitter available to carry out installations and fittings. In the event that our fitter is unwell or unavailable due to unforeseen circumstances, there may be a delay in your appointment.

If such a situation arises, we will contact you as soon as possible to inform you of the issue and to arrange an alternative time for the installation. We appreciate your understanding and flexibility in these circumstances.

Use of Images for Social Media

By engaging in our services, you acknowledge and agree that we may take photographs or images during fittings or appointments. These images may be used for promotional purposes, including our social media platforms, website, and marketing materials.

If you wish to opt out of having your images used in this manner, please notify us in writing prior to your appointment.

By proceeding with an order, the customer agrees to these terms and conditions.